FAQ

 

Shipping policy

Most parcels are shipped within 1 to 2 business days via U.S. Postal Service for retail customers and FedEx for wholesale customers.  All Kshok Distribution orders are processed promptly in the order in which they are received. Orders sent to destinations outside the contiguous United States, P.O. boxes, and military APO, FPO addresses are shipped via US Priority Mail. You will be notified upon shipment via email with a tracking number from either the US Postal Service or FedEx.  If you do not receive tracking information for your package, please check your junk mail filter or contact us.

Return policy

If you are not completely satisfied with a Kshok Distribution purchase, please contact us at veda@kusco-murphy.com. Be sure to include your name, email address and your order number. Item(s) must be received by mail within 15 days of purchase date in order to receive a full refund.  We regret that we are unable to cover the cost of return shipping or refund your original shipping charges unless the return was a result of our error.

  • When returning your purchase by mail within 15 days of purchase date, you will receive a full refund to your credit card for the price of the item(s).
  • If we receive your item(s) within 16-20 days of purchase date or if they were paid with a Gift Card, you will receive a refund in the form of a Gift Card for the price of the item(s).
  • Items received more than 21 days after the purchase date may not be returned.

How do I order wholesale?

Please contact veda@kusco-murphy.com for all wholesale inquiries.

Out of stock items?

It does not happen often, but occasionally we are out of stock of an item that you ordered.  You will be notified by our customer service team of any such shortage via either email or by telephone.